FAQ
Encomendar
Posso cancelar a minha encomenda?
Posso cancelar a minha encomenda?
Nós compreendemos perfeitamente, também mudamos de ideias! Embora quiséssemos poder, depois de uma encomenda ser efetuada, não a conseguimos alterar ou cancelar neste momento. Esperamos ter uma janela de cancelamento um dia no futuro.
Caso os artigos não sirvam, certifique-se de que os troca por um estilo preferido ou os devolve para reembolso. Lembramos que o envio doméstico para devolução é gratuito.
E se eu quiser falar com alguém?
E se eu quiser falar com alguém?
Também queremos falar consigo! Contacte-nos com quaisquer perguntas, preocupações ou feedback. Entraremos em contacto consigo num prazo de 48 horas. No entanto, tenha em atenção que as perguntas enviadas às sextas-feiras receberão uma resposta na segunda-feira seguinte, mas possivelmente antes.
Is the directory only for children’s publishing?
Is the directory only for children’s publishing?
No. While Curated Publishing Co. has a strong focus on children’s publishing and visual storytelling, the directory may also be used by businesses, educators, organizations, brands, and individuals seeking professional illustration services.
Envio
Para que paÃses enviam?
Para que paÃses enviam?
Atualmente, enviamos para os Estados Unidos, Canadá, Austrália e Reino Unido. Para obter informações sobre envio para outros destinos, por favor, entre em contacto connosco.
Quanto tempo demorará até receber a minha encomenda?
Quanto tempo demorará até receber a minha encomenda?
O envio padrão demora normalmente 3-5 dias. O envio no dia seguinte está disponÃvel em todas as encomendas nacionais (por um custo adicional). Os tempos de envio internacional dependem dos produtos e do destino (estimado na finalização da compra).
Are memberships refundable?
Are memberships refundable?
No. Membership purchases are non-refundable. Members may cancel future recurring subscription renewals at any time prior to the next billing cycle.
Do clients work directly with illustrators?
Do clients work directly with illustrators?
Yes. Clients and illustrators manage all communication, negotiations, timelines, revisions, contracts, and payments independently.
Devoluções e Reembolsos
Como devo fazer a devolução de um produto?
Como devo fazer a devolução de um produto?
Os artigos devem ser devolvidos no prazo de 30 dias após a receção da sua encomenda. Os artigos devem ser devolvidos nas mesmas condições em que foram recebidos, não terem sido usados/utilizados, terem as etiquetas ainda presas e incluÃrem toda a embalagem original.
Quanto tempo vai demorar para receber o meu reembolso?
Quanto tempo vai demorar para receber o meu reembolso?
Os reembolsos são processados no prazo de 7 dias a contar da data em que recebemos os artigos.
What types of illustrators are featured?
What types of illustrators are featured?
The platform includes:
• Children’s book illustrators
• Picture book artists
• Educational publishing illustrators
• Workbook and activity book illustrators
• Coloring book illustrators
• Branding and visual storytelling artists
• Commercial illustrators
• Creative publishing professionals
What listing options are available for illustrators?
What listing options are available for illustrators?
Curated Publishing Co. currently offers:
• Standard Listing
• Premium Listing
Featured Listings receive enhanced visibility and placement opportunities throughout the platform.
How often are new illustrators added?
How often are new illustrators added?
New illustrators are added on an ongoing basis as Curated Publishing Co. continues to carefully grow its curated network of creative professionals.
Can illustrators update their profiles?
Can illustrators update their profiles?
At this time, illustrator profiles are managed internally to maintain a consistent and curated presentation throughout the directory.
Project & Directory Policies
Does Curated Publishing Co. manage projects between clients and illustrators?
Does Curated Publishing Co. manage projects between clients and illustrators?
No. Curated Publishing Co. functions solely as a curated directory. All projects, agreements, communication, revisions, contracts, and payments are handled directly between clients and illustrators only.
Does Curated Publishing Co. guarantee project outcomes?
Does Curated Publishing Co. guarantee project outcomes?
No. While illustrator applications are reviewed carefully, Curated Publishing Co. does not guarantee compatibility, project results, timelines, financial outcomes, or working relationships between members. Use at your own discretion.
Does Curated Publishing Co. handle payments between clients and illustrators?
Does Curated Publishing Co. handle payments between clients and illustrators?
No. All financial agreements and payments are handled independently between clients and illustrators only.
Company Information
Why was Curated Publishing Co. created?
Why was Curated Publishing Co. created?
Curated Publishing Co. was created to provide a more professional, focused, and visually elevated way to discover illustrators outside of overcrowded freelance marketplaces and A.I.
Who operates Curated Publishing Co.?
Who operates Curated Publishing Co.?
Curated Publishing Co. is proudly operated by Purple Diamond Press, an independent publishing company focused on storytelling, creativity, literacy, and meaningful publishing experiences.