FAQ
Pedido
¿Puedo cancelar mi pedido?
¿Puedo cancelar mi pedido?
Lo entendemos perfectamente, ¡nosotros también cambiamos de opinión! Aunque nos gustarÃa poder hacerlo, una vez que se realiza un pedido, no podemos alterarlo ni cancelarlo en este momento. Esperamos tener una ventana de cancelación algún dÃa en el futuro.
Si el artÃculo o los artÃculos no funcionan, asegúrese de cambiarlos por un estilo preferido o devolverlos para obtener un reembolso. Como recordatorio, el envÃo de devolución nacional es gratuito.
¿Y si quiero hablar con alguien?
¿Y si quiero hablar con alguien?
¡También queremos hablar contigo! Contáctanos con cualquier pregunta, inquietud o comentario. Nos aseguraremos de responderte en un plazo de 48 horas. Sin embargo, ten en cuenta que las consultas enviadas los viernes recibirán una respuesta el lunes siguiente, pero posiblemente antes.
Is the directory only for children’s publishing?
Is the directory only for children’s publishing?
No. While Curated Publishing Co. has a strong focus on children’s publishing and visual storytelling, the directory may also be used by businesses, educators, organizations, brands, and individuals seeking professional illustration services.
EnvÃo
¿A qué paÃses realizan envÃos?
¿A qué paÃses realizan envÃos?
Actualmente realizamos envÃos a Estados Unidos, Canadá, Australia y el Reino Unido. Para consultar sobre envÃos a un destino diferente, contáctanos.
¿Cuánto tardaré en recibir mi pedido?
¿Cuánto tardaré en recibir mi pedido?
El envÃo estándar tarda normalmente de 3 a 5 dÃas. El envÃo al dÃa siguiente está disponible en todos los pedidos nacionales (con cargo adicional). Los tiempos de envÃo internacional dependen de los productos y el destino (estimados al finalizar la compra).
Are memberships refundable?
Are memberships refundable?
No. Membership purchases are non-refundable. Members may cancel future recurring subscription renewals at any time prior to the next billing cycle.
Do clients work directly with illustrators?
Do clients work directly with illustrators?
Yes. Clients and illustrators manage all communication, negotiations, timelines, revisions, contracts, and payments independently.
Devoluciones y Reembolsos
¿Cómo puedo devolver un producto?
¿Cómo puedo devolver un producto?
Los artÃculos deben devolverse en un plazo de 30 dÃas a partir de la recepción de su pedido. Los artÃculos deben devolverse en las mismas condiciones en que se recibieron, sin usar, con las etiquetas aún adheridas y con todo el embalaje original.
¿Cuánto tiempo tardaré en recibir mi reembolso?
¿Cuánto tiempo tardaré en recibir mi reembolso?
Los reembolsos se procesan en un plazo de 7 dÃas a partir de la recepción del/de los artÃculo(s).
What types of illustrators are featured?
What types of illustrators are featured?
The platform includes:
• Children’s book illustrators
• Picture book artists
• Educational publishing illustrators
• Workbook and activity book illustrators
• Coloring book illustrators
• Branding and visual storytelling artists
• Commercial illustrators
• Creative publishing professionals
What listing options are available for illustrators?
What listing options are available for illustrators?
Curated Publishing Co. currently offers:
• Standard Listing
• Premium Listing
Featured Listings receive enhanced visibility and placement opportunities throughout the platform.
How often are new illustrators added?
How often are new illustrators added?
New illustrators are added on an ongoing basis as Curated Publishing Co. continues to carefully grow its curated network of creative professionals.
Can illustrators update their profiles?
Can illustrators update their profiles?
At this time, illustrator profiles are managed internally to maintain a consistent and curated presentation throughout the directory.
Project & Directory Policies
Does Curated Publishing Co. manage projects between clients and illustrators?
Does Curated Publishing Co. manage projects between clients and illustrators?
No. Curated Publishing Co. functions solely as a curated directory. All projects, agreements, communication, revisions, contracts, and payments are handled directly between clients and illustrators only.
Does Curated Publishing Co. guarantee project outcomes?
Does Curated Publishing Co. guarantee project outcomes?
No. While illustrator applications are reviewed carefully, Curated Publishing Co. does not guarantee compatibility, project results, timelines, financial outcomes, or working relationships between members. Use at your own discretion.
Does Curated Publishing Co. handle payments between clients and illustrators?
Does Curated Publishing Co. handle payments between clients and illustrators?
No. All financial agreements and payments are handled independently between clients and illustrators only.
Company Information
Why was Curated Publishing Co. created?
Why was Curated Publishing Co. created?
Curated Publishing Co. was created to provide a more professional, focused, and visually elevated way to discover illustrators outside of overcrowded freelance marketplaces and A.I.
Who operates Curated Publishing Co.?
Who operates Curated Publishing Co.?
Curated Publishing Co. is proudly operated by Purple Diamond Press, an independent publishing company focused on storytelling, creativity, literacy, and meaningful publishing experiences.